Frequently asked questions
Clear answers before you travel.
What to know about quotes, transfers, payments, changes and activities.
Does a quote confirm my booking?
No. We first receive and review your request. The booking is confirmed when M&S Travel communicates availability, price and applicable terms.
What if my flight is delayed?
Include your flight number in the request. If a change occurs, contact us through WhatsApp so the service adjustment can be reviewed.
Can I request a child seat?
Yes. Availability and seat specifications must be confirmed before booking.
Are additional stops included?
Requested stops must be included in the quote request. M&S Travel will confirm whether they are included or affect travel time and price.
Which vehicle will be used?
The vehicle is assigned according to availability, passenger count and luggage. Details are confirmed before booking.
How do I pay?
The payment method and any deadline are provided with the quote before you accept the booking.
What is the cancellation policy?
Change, cancellation and refund terms may depend on the service and operator. You will receive the applicable conditions before confirmation.
Does M&S Travel operate every tour?
Not necessarily. Some experiences are run by independent tourism providers; M&S Travel coordinates the request, transportation and assistance according to the booked service.
Still have a question?
Message us and we will review your situation before you make a decision.